W’est Solutions Wines & Spirits, Sales, & Emotional Intelligence Training
Increase your revenue. Reduce staff turnover. Improve knowledge & skill set.
Develop your team’s dedication to your business.
W’est Solutions Wines & Spirits, Sales, & Emotional Intelligence Training
Increase your revenue. Reduce staff turnover. Improve knowledge & skill set.
Develop your team’s dedication to your business.
Training, Coaching & Course Info.
Professional Server & Sales C&E/Telesales Training
Professional Server & Sales C&E/Telesales Training
Professional Server & Sales C&E/Telesales Training
Are your sales/serving teams converting ?
W'est Solutions clients have increased sales and renewed team dedication with these specifically designed sales programs.
SKILL SET TRAINING:
- objectives of selling
- how to maximise the entire guest experience from start to finish
- Anticipating the guest's needs and signals to look for
- negotiation training, strategies, managing objections, offering, winning & closing
- confidence in selling
- understanding the competition
- how to handle complaints and professional complainers
- learn how to do the perfect show around
- self awareness & self presentation
- revenue breakdown and budgeting, organisational skills in conjunction with achieving & exceeding targets
TELESALES - BUILDING CONFIDENCE:
- taking control of the call, confidence in speech techniques
- creating effective emails
- effective listening/finding the hooks
- asking the correct questions to build the relationship
- clients journey: what are they needing/where are they coming from
- accurate selling techniques/spotting the link to closing the sale
- creating confidence in sales techniques
- how to close the sale in the first instance and reduce the follow up calls
- adding value & understanding the brand
- selling the difference & understanding the competition
- sales expectations and goals. "gravy days"
- complaint handling, overcoming objections
- dealing with price comparisons
- achieving the perfect show around and how to prepare
- review of posture & engagement, smiling, telephone & email etiquette
- revenue breakdown and budgeting, organisational skills in conjunction with achieving & exceeding targets
Wine, Whisky, Spirit & Licence Premise Courses
Professional Server & Sales C&E/Telesales Training
Professional Server & Sales C&E/Telesales Training
Why choose W'est Solutions in addition to supplier training?
Sandy has 23 years of knowledge, teaching acumen, and a boatload of information which will enhance & support supplier training.
She ties in your menu, teaches your team how to sell, how to deal with complaints, and how to reduce waste.
WINE LEVEL 1: (6 hours)
- learn to taste
- basic grape varietals
- how wine is made
- Champagne vs. sparkling wines
- how to read a label
- understanding your wine list
- how to open wine
- handling complaints
- selling wine legally
- multiple choice exam
- certificate of completion
WINE LEVEL 2: (6 hours)
- extensive grape varietals
- soil and climate
- vintages
- storing wine
- wine and food pairings
- up selling wine
- pouring and decanting
- pairing wine and food
- how to sell wine and food
- multiple choice exam
- certificate of completion
WHISKY: (4 hours)
All you need to know but were afraid to ask
Distillation/ Regions/ History
How to sell your list
Multiple choice exam
Certificate of completion
SPIRITS: (4 hours)
From Aperol to Zoco
Distillation/ Processes/ Styles
How to sell your list
Multiple choice exam
Certificate of completion
Scottish Licence Training (2 hours)
All staff of Licensed Premises in Scotland are required to hold a certificate for serving alcohol. W'est can provide the 2 hours minimum training to all staff which is required by the Licensing (Scotland) Act 2005.
W'est provides a short course delivering the basic staff training which meets the requirement under the Licensing (Scotland) Act 2005. Staff receive a record of training and workbook.
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Emotional Intelligence Training
Professional Server & Sales C&E/Telesales Training
Emotional Intelligence Training
Are your teams struggling to deal with guests and team members?
We teach your teams to have a deeper personal awareness as well as a stronger awareness for others.
Positive disciplines are learnt in order to better serve your guests, their teams, and encourage positive behaviour in others.
EMOTIONAL INTELLIGENCE TRAINING:
"LIFE IN BALANCE"
- Body language/ Voice tone
- Attitudes and Behaviours - how this affects ourselves and others
- Creating positive energy
- Understanding energy
- Understanding key emotions
- The differences between depression and anxiety
- How to live in the present moment
- Self awareness
- Social awareness
- Managing our thought process
- Learning good relationship skills and managing the process
- Setting boundaries with people at work and at home
CONFIDENCE BUILDING COACHING:
For all courses:
- we spend time during the working hours of your business to coach each individual through the course of their day
- we take all that was learnt in the classroom and apply it to day to day business during normal shift patterns
- We gift & build confidence, reward success, and assist where needed.
Coaching has been proven to definitively enhance the confidence and skill set of every person attending.
- language barriers are overcome
- confidence is strongly enhanced with immediate recognition
- barriers with guest issues are supported in the very moment with support from the coach